Privacy Policy

Last updated: 23 August 2026

Sheppard Creative ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Who We Are

Sheppard Creative is a creative agency providing web design, SEO, paid advertising, copywriting, and website audit services. Our contact details are:

• Email: hello@sheppardcreative.com.au

2. Information We Collect

We may collect and process the following types of personal information:

• Contact information: name, email address, phone number, and business details you provide via contact forms or email correspondence.
• Project information: details you share about your business, website, or project requirements in order for us to provide a quote or deliver services.
• Technical data: IP address, browser type, device information, and usage data collected through cookies and analytics tools.
• Marketing preferences: your subscription choices for newsletters or promotional communications.

3. How We Collect Information

We collect information directly from you when you submit a form on our website, email us, or engage our services. We may also collect technical data automatically through cookies and similar technologies when you browse our site.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide quotes for our services.
• To deliver and manage the services you have engaged us to perform.
• To communicate with you about your project, invoices, and account matters.
• To send marketing communications where you have opted in to receive them.
• To analyse website usage and improve our website and services.
• To comply with our legal and regulatory obligations.

5. Disclosure of Information

We do not sell or rent your personal information. We may disclose your information to:

• Service providers and contractors who assist us in delivering our services (e.g. hosting providers, analytics platforms), subject to confidentiality obligations.
• Third parties where required by law, court order, or other regulatory authority.

6. Cookies

Our website uses cookies to enhance your browsing experience and to gather analytics about website traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features of our website.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. When information is no longer needed, we will securely destroy or de-identify it.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Request that we stop using your information for direct marketing.
• Complain about how we handle your personal information.

To exercise any of these rights, please contact us at hello@sheppardcreative.com.au.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: hello@sheppardcreative.com.au