Not sure if your website's working for you? Let's talk it through - coffee locally or a call, no time limit.

Case Study WEB REFRESH + COURSE PLATFORM

Home / Projects / Dwell Building Services

A website refresh and online course platform for Dwell Building Services

Dwell Building Services does independent building inspections across the Gold Coast, Tweed Coast and Byron Bay. We refreshed the branding, images and design of their Squarespace website in March 2026, rewrote the service pages for Google and AI search, and built the Home Buyers Hub, their online course for home buyers, run on Teachable and connected into the Squarespace site. New clients now tell Dwell they found them through ChatGPT and Gemini.

Book a call Book a call Visit dwellbuild.com.au Visit dwellbuild.com.au

Client

Dwell Building Services

Industry

Building inspections

Location

Gold Coast, Tweed Coast and Byron Bay

What we did

Branding, images and design refresh, service page rewrite, SEO and AI search setup, Home Buyers Hub course platform

Platform

Squarespace and Teachable

Launched

March 2026

Dwell Building Services website shown on a laptop and phone, a Sheppard Creative project
Home Buyers Hub page on the Dwell Building Services website, a Sheppard Creative project

Two businesses under one roof

Dwell has two jobs for its website. The local inspection business needs to explain each type of report clearly and win bookings from buyers and builders on the Gold Coast and Northern Rivers. The Home Buyers Hub needs to sell an online course to home buyers anywhere in Australia, without confusing the local clients.

The website itself was in good shape. It had solid Squarespace bones, so it didn't need a rebuild. It needed a refresh: updated branding, better images, a cleaner design, and service pages rewritten so both people and search engines could understand them.

What we did

A refresh, not a rebuild

We kept the Squarespace structure that was already working and refreshed what visitors see: updated branding, new images and a cleaner design.

Services rewritten in plain English

Pre-purchase building and pest, stage, handover, defect and dilapidation reports, and expert witness work, each rewritten to answer the questions buyers ask before they book.

The Home Buyers Hub

An online course and membership for home buyers, with pricing tiers and member pages built into the Squarespace site and the course itself run on Teachable.

A free video that builds a list

A landing page for a free building inspection walkthrough video, with tracking installed, a newsletter opt-in and a short question about where each person is at, so Dwell knows who is buying and when.

Set up for Google and AI search

Clear service pages, direct answers and consistent business details give Google, ChatGPT and Gemini something solid to read and recommend.

An inspection price calculator

A calculator on the website lets customers work out the cost of their inspection themselves, so they get in touch already knowing the price.

What came back

Since the refresh, new clients have been naming ChatGPT and Gemini in the website form when asked where they found Dwell. That is people asking an AI tool for a building inspector and being pointed straight to them.

The free video campaign on Facebook and Instagram brought in more than 100 leads in its first three weeks.

"Hannah from Sheppard Creative has been a life saver! From our first meeting, I have felt as if she completely understood the message and the best way to get it across. She is fastidious, up to date on all the techy stuff I only half understand and her communication is so spot on. Our new website is up and running and I'm so proud of it - she creates marketing that you will be excited to share! We will be working together for a while, I think...No notes."
- Jason Dodds, Dwell Building Services, Google review

Questions about this project

More projects